Terms and Conditions

Last updated 27th July 2026

1. About these terms

These Terms and Conditions (“Terms”) govern your use of https://letsgetgrowing.com (“the website”) and any booking, purchase or enquiry made directly through it.

The website is operated by Sophie Sheppard, a sole trader trading as Let’s Grow (“Let’s Grow”, “we”, “us” or “our”).
 

Legal name: Sophie Sheppard
Business structure: Sole trader
Business name registration number: 030344B
Location: Isle of Man
Email: hello@letsgetgrowing.com

By using the website, you agree to these Terms. If you do not agree, please do not use the website.
 

2. What these Terms cover

These Terms cover:

• access to and use of the website;

• website articles, case studies, quizzes and free resources;

• enquiries and discovery calls submitted through the website; and

• services booked and paid for directly through the website, including the Business Foundations Intensive.
   

Bespoke website, sales funnel, Dubsado CRM, automation and other project work will normally be governed by a separate proposal, scope, payment schedule and client contract. If there is any conflict, the signed client contract will take priority for that service.
 

3. Business use and eligibility

Let’s Grow’s services are primarily designed for people acting in the course of a business, trade or profession. You must be at least 18 years old and have authority to enter into an agreement on behalf of yourself or the relevant business.

If you use the website or purchase a service as a consumer rather than for business purposes, nothing in these Terms removes any rights that cannot lawfully be excluded.
 

4. Website information

We take reasonable care to keep the website accurate and useful, but its content is provided for general information only.

Articles, case studies, quiz results, examples, social proof and free resources are not legal, tax, accounting, financial or other regulated professional advice. They do not take account of every fact about your business and should not be treated as a substitute for advice from an appropriately qualified professional.

Website content may be updated, corrected, removed or replaced without notice.
 

5. Services and enquiries

Descriptions on the website explain the general purpose of each service. The exact scope, deliverables, timescale, responsibilities and price of bespoke work will be confirmed separately.

Submitting an enquiry, completing a contact form or attending an initial call does not guarantee availability and does not create a booking or client relationship.

Unless expressly stated otherwise, a bespoke project is confirmed only when:

1. the scope and price have been agreed;

2. the required contract has been signed; and

3. the deposit or first payment has cleared.

We may decline an enquiry where the project is outside our expertise, availability or working approach.
 

6. Direct online bookings

Where a service can be booked and paid for directly through the website:

• you must provide complete and accurate booking information;

• the price and inclusions displayed at checkout apply to that booking;

• the booking is confirmed when payment is accepted and a confirmation is issued;

• you are responsible for attending the session and completing any required questionnaire by the stated deadline; and

• the cancellation, refund and rescheduling rules in section 8 and shown on the booking or checkout page form part of your contract.

The Business Foundations Intensive currently includes a 90-minute video call, advance review of the submitted questionnaire, a personalised action plan and seven days of follow-up DM support, subject to the details displayed on the booking page at the time of purchase.

No additional implementation work is included unless expressly stated.
 

7. Prices and payment

Prices are shown in pounds sterling and will state whether any applicable taxes are included.

Payments may be handled by PayPal or another secure payment processor identified at checkout. Their own terms and privacy policy may also apply.

For bespoke services, the payment schedule, deposit, late-payment terms and any third-party costs will be set out in the proposal or client contract.

We may change website prices at any time, but a change will not alter a confirmed booking or signed project unless the parties agree to a change in scope.
 

8. Cancellations, refunds and rescheduling

The cancellation, refund and rescheduling policy displayed when you book, or contained in your proposal or client contract, applies to the relevant service. The following policy applies to a Business Foundations Intensive booked directly through the website:

• Cancelling at least seven calendar days before the session: You may cancel by emailing hello@letsgetgrowing.com and receive a full refund.

• Rescheduling with at least 48 hours’ notice: You may move your session once without an additional charge. The replacement session must take place within 60 days of the original date and remains subject to availability.

• Cancelling with fewer than seven days but at least 48 hours’ notice: The session fee is not refundable, but you may use your one permitted reschedule.

• Cancelling or requesting a change with fewer than 48 hours’ notice: The payment is non-refundable and the session cannot normally be rescheduled. A new session must be booked at the price then in force.

• Failure to attend: If you do not attend and have not given at least 48 hours’ notice, the session is treated as delivered and the payment is not refundable.

• Late arrival: The session will still finish at its scheduled time unless Let’s Grow agrees otherwise.

• Cancellation by Let’s Grow: If we need to cancel and cannot agree a suitable replacement date, you will receive a full refund for the cancelled session.
   

Exceptional circumstances may be considered at our reasonable discretion, but this does not create an automatic right to a refund or reschedule.

For bespoke services, the cancellation, refund, postponement and termination provisions in the signed client contract apply.

Where no right to cancel or refund arises under the applicable agreement or law, payments already made are not automatically refundable because you change your mind, no longer need the service or do not use the deliverables.

Nothing in these Terms limits any statutory cancellation, refund or other rights that apply to you and cannot legally be excluded.
 

9. Your responsibilities

You agree to:

• provide accurate, complete and timely information;

• review and respond to requests, drafts and decisions within agreed timescales;

• make sure you have the rights and permissions needed for any text, images, branding, software, customer data or other material you supply;

• keep your login details and accounts secure;

• make final business, legal and commercial decisions for your organisation;

• obtain legal, tax, accounting, accessibility or regulatory advice where needed; and

• use deliverables only for lawful purposes.

Delays in providing information, feedback, access or approval may affect the delivery date. The consequences of client delay for bespoke work will be governed by the client contract.
 

10. Results and testimonials

Let’s Grow provides strategic and practical support but does not guarantee a particular level of revenue, enquiries, conversions, search ranking, time saved or other business result.

Results depend on factors outside our control, including your offer, audience, implementation, decision-making, market conditions, pricing, traffic and ongoing activity.

Case studies and testimonials describe individual experiences. They are not a promise that every client will achieve the same outcome.
 

11. Quiz results and free resources

Any quiz, checklist, article, download or free resource is intended to help you reflect on your business and identify possible next steps. It is not a complete audit, personal recommendation or guarantee that a particular service is suitable.

Free resources are provided for your own internal business use. Unless we give written permission, you must not sell, license, reproduce, teach from, distribute or present them as your own work.
 

12. Intellectual property

Unless otherwise stated, the website and its contents - including copy, articles, frameworks, quiz content, graphics, branding, layouts, photographs, videos, downloads and other materials - are owned by or licensed to Let’s Grow and are protected by intellectual-property law.

You may view the website and print or save reasonable extracts for your own personal or internal business reference.

You must not, without prior written permission:

• copy or reproduce a substantial part of the website;

• republish website content on another website, platform or product;

• sell, sublicense or commercially exploit our content;

• remove copyright, trade-mark or ownership notices;

• use our materials to create a competing template, resource or service; or

• use automated tools to scrape, harvest or systematically extract website content.

Ownership and usage rights for paid project deliverables will be governed by the relevant client contract.
 

13. Material you provide

You retain ownership of material you submit to us. You grant Let’s Grow permission to use, copy and adapt that material only as reasonably necessary to respond to your enquiry, administer a booking or deliver an agreed service.

You confirm that:

• the material is accurate to the best of your knowledge;

• you have the right to provide and authorise its use; and

• it does not infringe another person’s rights or break the law.

Testimonials, reviews and project features will only be published in accordance with the permission given by the relevant client or contributor.
 

14. Acceptable use

You must not use the website:

• unlawfully, fraudulently or maliciously;

• to transmit malware, harmful code or unsolicited communications;

• to attempt unauthorised access to the website, its server, accounts or connected systems;

• to interfere with the operation or security of the website;

• to collect information about other users without authority;

• to impersonate another person or misrepresent your identity; or

• in a way that infringes intellectual-property, privacy or other legal rights.

We may restrict or block access where we reasonably believe these Terms have been breached.
 

15. Third-party services and links

The website may contain links to or integrations with third-party websites and services, including Wix, Dubsado, payment processors, scheduling tools, email platforms and social media.

We are not responsible for the availability, security, accuracy or content of third-party services. Their own terms and privacy policies apply when you use them. A link does not necessarily mean that Let’s Grow endorses every part of the third party’s website or service.
 

16. Website availability

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors. Access may be suspended for maintenance, security, updates or circumstances beyond our reasonable control.

We are not responsible for loss caused solely by your device, internet connection, browser, third-party platform or failure to maintain appropriate backups and security.
 

17. Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability that cannot lawfully be excluded or limited.

Subject to the above and to the fullest extent permitted by law:

• Let’s Grow is not liable for indirect or consequential loss, or for loss of profit, revenue, opportunity, anticipated savings, goodwill or data arising from use of the website;

• you remain responsible for decisions made and actions taken in your business;

• Let’s Grow is not liable for reliance on general website content, quiz results or free resources as though they were personalised professional advice; and

• liability relating to a paid bespoke service will be governed by the relevant client contract.

If no separate client contract governs a paid service, Let’s Grow’s total aggregate liability arising from that service will not exceed the amount you paid to Let’s Grow for the specific service giving rise to the claim, to the extent such a limitation is lawful.
 

18. Privacy

Our collection and use of personal data is explained in the Let’s Grow Privacy Policy. The Privacy Policy should be read alongside these Terms.
 

19. Changes to these Terms

We may update these Terms to reflect changes to the website, services, working practices or law. The current version will be published on the website with its updated date.

The Terms in force when you make a direct booking will apply to that booking unless a change is required by law or agreed with you.
 

20. General provisions

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing a right does not waive that right.

Nothing in these Terms creates a partnership, employment relationship, agency or joint venture between you and Let’s Grow.

No person other than you and Let’s Grow has a right to enforce these Terms, except where the law expressly provides otherwise.
 

21. Governing law and jurisdiction

These Terms and any non-contractual dispute arising from them are governed by the laws of the Isle of Man.

Subject to any mandatory rights that apply to a consumer, the courts of the Isle of Man have exclusive jurisdiction over disputes relating to these Terms or the website.
 

22. Contact

Questions about these Terms should be sent to:

Let’s Grow
Sophie Sheppard
Business name registration number: 030344B
Isle of Man
hello@letsgetgrowing.com